ORDERS
- I'm having trouble completing my purchase and/or registering, what can I do?
If you encounter difficulties while browsing or completing your purchase, we recommend that you update your web browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest available version.
If you still experience problems, you can contact us by phone or WhatsApp at +39 3246121070, or by email at shop@molinomoras.it/en. We are always happy to help.- Can I modify an already completed order?
All orders placed on MoMo e-shop cannot be modified. We therefore ask you to carefully check the list of products you wish to purchase before completing your order.
- Can I use a gift card purchased in one of the stores online?
Gift cards purchased in-store can only be used for purchases at our physical stores: Buteghe dal Mulin in Trivignano Udinese and UnSaccoMoras in Trieste.
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I would like to receive the invoice for my order, how can I do it?
To receive the invoice for your order, remember to fill in the fields you find during checkout.
SHIPPING
- Which countries do you ship to? What are the shipping costs?
The MoMo e-shop service is currently active in Italy (for more details on the shipping areas, consult the "Terms and conditions"). If you are in another country and wish to make a purchase, please contact us at moras@molinomoras.it, we will do our best to fulfill your request.
Shipping costs are free for all orders over €39.90. For all details regarding shipping costs, we recommend you to visit the "Terms and conditions".
- When will I receive my order?
From the confirmation of your order, the goods are prepared for shipment and handed over to the courier within 48/72 working hours. From the moment the package is picked up by the courier, the estimated delivery time is 48/72 working hours.
During the Christmas period, delivery times may be extended up to 3/5 working days.
If you have chosen in-store pickup, you will receive an email as soon as your package is ready.
- Can I choose the day and time of delivery?
The courier currently does not support this service. We ask you to make sure that someone is present at the shipping address you provided at the time of the order.
- Can I pick up my purchase in a store?
Yes, with MoMo e-shop you have the opportunity to select pickup at the Buteghe dal Mulin store - Trivignano Udinese, via Palma 40. You will receive a confirmation email when your order is ready and you can go to the store for pickup.
PAYMENTS
- What payment methods can I use?
For purchases on our MoMo e-shop, you can pay with the following methods:
- Shopify Payments: VISA, MasterCard, AmericanExpress, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay.- Bank Transfer
- Paypal
- Can I pay cash on delivery?
Currently, this payment method is not available for purchases on our MoMo e-shop.
- How does payment by bank transfer work?
If you choose to pay by "bank transfer," remember to make the payment within three working days from the date of your order. After this period, in the absence of a transfer, your order will be canceled.
Here are the details for the transfer:
Beneficiary: Molino Moras Srl
IBAN: IT 98 Q 087 1512303 000000 724223
Bank: Banca di Udine
Reason for payment: name indicated on the order, purchase date, and order number
Please note that your order will be processed only after we have received the payment in our bank account.
PRODUCTS
- Does the product image correspond to the item I will receive?
The images and descriptions on MoMo e-shop reproduce the product characteristics as faithfully as possible. The colors of the products may differ from the actual ones due to the settings of the computer systems or computers used for display. In addition, the images and colors of the packaging of the products delivered may differ from those represented on MoMo e-shop.
- I received a damaged item, what should I do?
Any damage to the packaging and/or the product, or any discrepancy in the number of packages or indications, must be immediately contested by adding the wording "ACCEPTED WITH RESERVE" to the courier's delivery note.
MoMo e-shop sells all products in perfect condition. If you receive a damaged item, you can report it up to 10 days from the date of receipt of your package.
To proceed with your complaint, please send an email to shop@molinomoras.it, indicating the following information:
- lot number of the damaged item
- photo of the damaged product
- name of the buyer and purchase date or, alternatively, unique order code.
- I received a non-conforming item, what should I do?
- I received a non-compliant item, what should I do?
MoMo e-shop sells integral and compliant products. If you receive a non-compliant item, you can report it up to 10 days from the date of receipt of your package.
To proceed with your complaint, we ask you to send an email to shop@molinomoras.it, indicating the following details:
- the lot number of the non-compliant item
- photo of the non-compliant product
- name of the buyer and date of purchase or, alternatively, unique order code.
CUSTOMER SUPPORT
- I need help with my online order and/or I am undecided on which product to buy, what can I do?
Contact us using one of the available methods; you can choose between:
WhatsApp +39 3246121070,
e-mail shop@molinomoras.it/en.
You can also find us on the fixed number +39 0432 999006 from Monday to Friday from 08:00 to 17:00.
Our customer support service is always happy to answer all your doubts and curiosities.
